If your business is still using a traditional telecom service with a phone that attaches to a physical telephone line, keep reading. You’re about to learn critical details about VoIP that you may not have heard of before.
First, in case you’re new here, VoIP is technology’s answer to the traditional phone line. This phone service can help your businesses save money on telephone expenses, provides access to advanced communication features, and supports our modern and mobile world. In truth, Voice-over-IP (VoIP) phone services are quickly becoming a communication industry standard. As a result, there are some key things you, as a business owner, need to know.
VoIP is more Robust Than You Thought.
Today’s VoIP is no longer just vanity numbers or a Skype address. You can use VoIP services to create entire call centers, internal networks, forward calls to smartphones, and so much more. Apart from cost savings, which is typically one of the significant attractions behind VoIP, today’s technology means you can do a lot more than you imagined with VoIP services.
VoIP is Better For Business
Unlike traditional phone lines that only or require extensive networking to get up and running, VoIP has standard features that make communication a cinch for business. Some major elements that make VoIP better for business include conference calling, built-in contact center, and professional network. Let’s explore these features in further detail below.
Conference Calling – Conference calls can help you run large virtual meetings, seminars, and classes. You can educate customers, train team members, or host company calls with most standard VoIP systems.
Contact Center – Typically, standard VoIP systems include features such as Inbound and outbound calling, SMS text messaging, Chat communication, conferencing, and video communication.
Professional Network – You can use a VoIP plan with different extensions to route calls to the appropriate employee and department. More importantly, you can create entire systems that rival major big box brands with a much smaller investment.
NO NEED FOR TRADITIONAL PHONE SERVICE
You don’t need to keep traditional phone service necessarily. VoIP is very reliable. Many businesses today already use it as a full replacement for their regular phone service. There are a few circumstances where having a traditional phone plan is essential to business operations.
If you’re considering leaping into VoIP, the technology is mature enough to do so. It’s so sophisticated in fact that traditional phone lines are beginning to phase out around the globe and favor of VoIP. Note, your infrastructure locally must be stable enough to retain a reliable internet connection as VoIP is reliant on the Internet Protocol.
VoIP is continuously in a state of optimization since every millisecond matters from a communication perspective. Delays of less than 100ms are considered ideal, as anything above 150ms starts becoming noticeable. Given that your speech has to be encoded, broken into packets, transmitted over the Internet, then reassembled and decoded on the other side, this is a seriously difficult task. That said, services and custom solutions can and have been created to optimize the network and, of course, help build an even more secure system than traditional telephone networks.
Overall, VoIP can be your business’s next primary communication tool. If you’re in the market to set-up a custom VoIP solution, feel free to get in touch with Joon.