With the modern reliance on smartphones and other advanced technology, it can seem like basic telephone etiquette is a relic of the past. However, many businesses rightfully continue to observe telephone etiquette and other business practices to improve their business model and maintain good customer relations. Call forwarding is one of the most important aspects of telephone etiquette to implement in your daily business.
Three Reasons Why Call Forwarding Telephone Etiquette Is Important
1. Ease End-User Frustration
One of the biggest reasons why call transfers or forwarding etiquette is important is because it eases end-user frustration. If you’ve ever been on a phone call waiting for someone to pick up, it can be very frustrating when the phone continues to ring.
In fact, with so many businesses using robotic features, it can be especially difficult to reach the right person when calls aren’t correctly forwarded. However, by using basic call transfer as part of your telephone tree infrastructure, you can greatly improve the end-user experience by allowing callers to more easily reach the person they are trying to speak with.
2. Make a Good Impression
Having a call transfer option is also a good way to leave a good impression on people who are trying to contact your business. Being able to easily reach the individual a caller is trying to get in touch with is one of the best ways to give the impression that your business is well-organized and productive. By making a good impression with basic call transfers, you may be able to elevate the reputation of your brand.
3. Free Up Voicemail and Phone Reps
Finally, good call transfer etiquette is important because it frees up voicemails or the time of phone representatives who are taking calls. By having a well-structured call transfer tree, callers will be able to reach specific individuals to leave voicemails, or they will be able to reach call representatives that can help them more quickly. A call transfer infrastructure that is well-structured allows for phone calls to be completed faster.
How VoIP Call Transfers Work
Although call transfers and forwarding seems like a tool that fell out of style when smartphones started being used for small businesses, most VoIP services typically have transfers as part of the basic functions of phone services.
Modern call transfers with a VoIP system are incredibly nuanced and can be customized to ﬁt the precise needs of your business, even if you are operating the majority of your business calls from a single phone or device. A VoIP service can help you set up a call transfer line or network that will ensure your business is organized.
Whether your business is a large corporation or a one-person show, it is helpful to implement call transfers or forwarding as part of your business model. Having good telephone etiquette with forwarding services ensures that callers can reach the correct individual who can help them, as well as help your business make a good first impression. To learn more about how to implement telephone etiquette features on your VoIP service, please contact Joon® today.
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