Today’s technological age has replaced many traditional technologies with virtual tech. As a result what was once known as the traditional telephone is not quickly moving into VoIP technology. VoIP is the modern communication solution that allows us to connect both domestically and internationally at record speed and cost.
Despite VoIP advancements over the past decade, organizations especially businesses are concerned with data security. This is, of course, warranted as every business wants to ensure their customer data and internal communications are protected. If you’re wondering if VoIP is secure for business communications, you’ve definitely landed on the right article. Let’s explore security and VoIP in further detail below.
VoIP Provides Security & Your Business
Data security between you and your customers is extremely important. No business can compromise in terms of security. Generally, VoIP phones provide security via its technological infrastructure. This includes aspects like:
- File Encryption
- Data Packet Conversion
- Enhanced Identity Management
- Automated Caller Alerts
- Independent Security Audits.
The level of security associated with VoIP communications is largely dependent on your specific provider.
Components of VoIP Security
There are several components associated with VoIP security. Some primary components include:
- Network Points
- Internet Service Providers
- IP Challenges
Let’s look at the concept of how voice packets are transported across the internet. The first important point to understand is that VoIP voice packets are buried in sophisticated protocol. Therefore, in order to even begin accessing VoIP data a person must have deep knowledge of the process as well as access to the hardware required to access this data.
When VoIP data is transported it’s not available to the entire internet. Instead, voice packets are available only between two network points. Without embarking into incredibly technical information the key point here is that the protocol used to transport VoIP data is much more intricate than that of a traditional telephone network.
Access VoIP data is possible however, from a practicality standpoint the difficulty level and likelihood of this occurring is much greater using traditional telephone lines. To decrease potential security vulnerabilities, improve your security infrastructure and conduct routine audits to ensure your system is safe.
Apart from how data is transported and received, another major concern associated with VoIP security includes ISP traffic and IP challenges. While we all love a free and open internet, the truth is that IP is generally unregulated. As a result, VoIP is subject to IP vulnerabilities especially those related to anonymity. In addition to this, ISP traffic is outside any businesses’ control. This means that if precautions are not taken internally, you’re leaving your data exposed.
Some precautions you should take include:
- Closing all back door access to your network
- Use secure protocol for any data transmission
- Employee industry-grade security software across your network and devices
- Use reliable VoIP service providers and secure apps
- Conduct routine security audits.