What is a VoIP Softphone? Why Should You Use it for Business Now?

Like most businesses, your communication needs have probably changed dramatically over the last year or so. In today’s business climate, keeping up with your competitors, as well as servicing your clients and satisfying your growing mobile workforce, calls for a new strategy.

Maybe it’s time to consider softphones. This revolutionary use of VolP (voice over internet protocol) phone service technology is not only setting the mobile world on fire, it’s changing the way business communicates and employees function. Just grab a headset and get to work—no matter where you are.

What is a VoIP softphone?

A softphone is not a physical phone, but an app that offers features and convenience a typical business phone can’t. Softphone apps are installed on mobile devices or computers and use VoIP technology to allow you and your employees to make calls over the internet. Sounds simple enough. And with the right provider, it can be.

While VoIP phone technology has not changed much since it was introduced in the late 1990s, the way it’s being used sure has. Formally used for hardwired business phones, VoIP softphone now offers businesses 24/7 access to communications and employees the freedom to work in an Uber—all for less cost with higher productivity.

A softphone can access and enhance all your VoIP features, something traditional phones (even with adapters) can’t do. You won’t miss the desk phone, because you’ll have all the easy-to-navigate buttons and options you need at your fingertips.

And the benefits of softphones don’t stop there.

Businesses that switch from desk phones to softphones also enjoy the perk of:

Minimal equipment.

Softphones use devices businesses already have, so no need to buy more equipment. VoIP works anywhere with a high-speed internet connection, a modem and router.

Cost Savings.

The cost savings with VoIP softphones can be huge. Not just from equipment costs, but in reduced IT and cheaper calls as well. User-friendly softphone interfaces allow employees to mainly manage their own fixes. And VoIP calls are substantially less expensive than traditional PSTN (Public Switched Telephone Network), especially long-distance ones. (Companies report up to a 90% cost savings on international calling alone.)


No more dragging their desk phones home to work and back, softphones allow employees to have their office phone with them wherever they go. (Even in-flight on an airplane that is WiFi enabled.) Workers are more productive and can provide seamless customer service.

Video Calling.

Unlike PSTN, which is built for voice calls only, VoIP is designed to handle a great deal of data. With VoIP, the convergence of voice and video along with audio makes video calling possible.

Centralized Communications.

Using VoIP softphones, teams can stay better connected. Calls can be forwarded to a co-worker’s work number, even if the co-worker is on their mobile device. Using a virtual phone number, employees never have to give out or use their personal cell phone number, which protects their privacy.


VoIP offers the flexibility to scale and modify a communication strategy as quickly as needed.

Choosing a Softphone service provider

Since VoIP is a rapidly developing technology, its quality depends on the provider you choose. Your provider should have the tools and technologies you need to overcome some of the challenges of the system and to provide quality conversations across multiple calling environments.

When choosing a softphone provider, it’s helpful to be in touch with your business’s needs. If the provider has all the basics covered, look at their additional features, including service and support.

Never missing a call when you’re on the go, having a single receptionist for all locations and making it easy for customers to reach you no matter where you’re located. These are powerful features of VoIP technology that a provider should be able to deliver.

When evaluating different providers, also consider:

  • How easy is their software to install and set up
  • How quickly and accurately do they solve your issues
  • How safely and securely do they keep your business information
  • Do they provide custom-tailored solutions
  • Do they offer 24/7 guaranteed support

No artificial intelligence, real intelligence (Ri™)

All of the humans at Joon are updated with the latest version of Ri™ (real intelligence), which means when you have a question or a challenge you need solved, our Ri-enabled humans are there to jump in and come up with sensible solutions custom-tailored for your business.

With the Joon cloud-based softphone, your employees can provide the same communication support whether they are at home, in the field, or on a plane or train. The softphone app is simple to install and set up and requires no additional hardware. It works on the Mac or Windows platform.

Whether you’re a small business or a large corporation, Joon has the tools and expertise to help mobilize your business phone service. And when it comes to technical support, Joon’s 24/7 Ri™ assistance not only guarantees but promises solutions—no matter what the issue.

Why do small business owners choose VoIP?

It’s not a surprise that 87% of small business owners are turning to VolP technology to deliver better customer service, 84% use it to save money and 85% rely on VolP to keep their team more connected.

Many businesses have switched to VolP to Increase productivity (50%), simplify communications (55%), save on maintenance costs (55%) and lower the cost of implementation (54%).

Learn more about VoIP Softphone by filling out the form below or call us at 844-GET JOON.

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